FAQs

SHIPPING INFO

  • We ship from Avoca Beach on the beautiful NSW Central Coast, Australia. We ship anywhere in the world.

  • Bandana ONLY orders are posted FREE of charge via regular Australia Post mail. Orders with heavier/bulkier items (i.e. leads, collars, toys & clothing items) are posted via Australia Post Parcel Post satchels - charged at $8 within Australia (this includes tracking), and $16 Internationally. Shipping is free in Australia for orders over $100. Shipping is added during checkout. Packages with PAID shipping will be sent with TRACKING only. If your address does not have a secure mail box YOU will be responsible for missing parcels. Please if you are concerned, use Australia post's FREE parcel collection facilities - available to set-up online. Check out the FREE service by clicking HERE. Orders that have been tracked to have been delivered will not be refunded. 

  • All orders are dispatched within 1-5 working days - you will receive an email once your items have been dispatched from The Dapper Yapper HQ.

  • Domestic orders with Australia Post arrive within 2-6 working days (non-priority mail) after dispatch.

  • International orders are shipped as letters or small parcels and take 3-12 working days to arrive after dispatch. Some international addresses can take up to 4 weeks if you live outside of a metropolitan area. 

  • Every so often the mailman can be a little slow - please let us know if you are left waiting too long for your order. 

RETURNS INFO

If your order is an incorrect size or is not what you were expecting we will always endeavour to fix it for you ASAP. We will happily exchange or refund your order upon receiving it back at TDY HQ within 14 days of receiving your order - let me know via email (sophie@thedapperyapper.com.au) if you are exchanging or returning items and I will guide you through the process and help you find a better size or pattern. All I ask is that you return items in the same condition that we sent them to you - clean and unworn. The return & subsequent shipping charges will be at your own expense. 

 WHOLESALE 

We are not offering any of our products for wholesale at the moment - this may change in early 2017.

ABN of The Dapper Yapper: 492 634 525 40